Our teams consist of experienced industry IT and operation specialists, not generic call-centre agents. We understand cargo rail terminal, cargo deepsea and shortsea ports operations, and transport logistics — which means we resolve issues with awareness of operational impact, not just system behaviour.
What we support
- Terminal Operating Systems (TOS) for vessel, yard, rail and gate operations
- Port Community Systems (PCS)
- Gate Operating Systems (GOS)
- ERP, billing, planning and resource scheduling systems
- Integration platforms such as Dell Boomi, ActiveMQ, MQ brokers and APIs
- OCR systems, equipment telemetry, crane and RTG communication interface
How we work
- L1 – Proactive Monitoring & First Response: Continuous 24/7 monitoring of system performance, message queues, camera feeds, operator dashboards and equipment communication. Actively detects irregular behaviour before it impacts operations. Provides live guidance to operators, validates incidents and initiates corrective actions.
- L2 – Technical Analysis & System Stabilisation: Performs in-depth diagnosis, log and message trace inspection, configuration adjustments, performance tuning and service restarts to restore stable operations.
- L3 – Permanent Fixes & Vendor Coordination: Handles complex faults, database corrections, integration logic issues and vendor escalations. Manages patch application, code-level fixes, data reconciliation and root-cause elimination to prevent recurrence.
We maintain continuous live monitoring of:
- Message queues and data exchange performance
- System health metrics and API responsiveness
- Equipment and PLC communication
- Yard and berth status via camera feeds
This allows us to detect, act and resolve issues before they affect operations.
Why Our Model Is Different
- Real operational expertise – handled by former vessel planners, yard controllers and IT engineers
- Proactive incident prevention – not just “break/fix” response
- Direct collaboration with your control room team in real time
- Onsite escalation capability for commissioning and major events
- RCA included by default to avoid recurrence and stabilise performance
Outcome: uninterrupted business operations — with a single partner accountable end-to-end.
